Lumary<\/strong> is a cloud-based care management platform built on Salesforce<\/a> infrastructure, designed specifically for Australian disability, aged care, and allied health providers. Founded in Adelaide, Lumary has grown to serve over 200 providers across Australia, with more than 500,000 care recipients and 80,000 healthcare workers using the platform according to the company’s own figures. The platform processes approximately $6 billion in annual NDIS funding.<\/p>\n\n\n\n Unlike lighter tools built for single-operator practices, Lumary positions itself as an enterprise-grade solution. Its Salesforce foundation means providers get robust data security, workflow customisation, and integration capabilities that smaller platforms cannot match. However, that enterprise positioning also means higher costs, longer implementation timelines, and a steeper learning curve for teams without Salesforce experience.<\/p>\n\n\n\n Lumary covers five core operational modules: client management, rostering and workforce scheduling, NDIS billing and claims, compliance tracking, and reporting. It also extends beyond NDIS into aged care (Home Care Packages, CHSP, and residential) and DVA services, making it one of the few platforms that genuinely supports multi-sector operations from a single system.<\/p>\n\n\n\n One of Lumary’s standout features is its integration with the NDIS Price Guide<\/a>. When the NDIA releases Price Guide updates (which typically happen annually, sometimes with mid-year adjustments), Lumary pushes those updated rates into the platform. This means providers do not need to manually update hundreds of line items across service agreements and billing templates.<\/p>\n\n\n\n For providers managing large participant volumes, this automation alone can save significant administrative hours. The alternative, manually updating spreadsheets or cross-referencing PDF price guides against invoices, is where billing errors typically originate. Lumary’s automation reduces that risk substantially.<\/p>\n\n\n\n Lumary supports automated NDIS claiming through the PRODA<\/a> portal for agency-managed participants. Providers can generate bulk claims directly from service records, submit them to the NDIA portal, and track payment status within the platform. For plan-managed and self-managed participants, Lumary generates compliant invoices that can be sent to plan managers or participants directly.<\/p>\n\n\n\n The bulk claiming capability is particularly valuable for high-volume providers. Instead of manually entering each claim into the NDIS portal, providers batch-process claims from completed service records. This reduces the lag between service delivery and payment, which directly impacts cash flow for growing organisations.<\/p>\n\n\n\n Lumary’s rostering module handles shift scheduling, worker-to-participant matching, and multi-site coordination. For NDIS providers operating under the SCHADS Award<\/a> (Social, Community, Home Care and Disability Services Industry Award), the platform includes award interpretation features that calculate pay rates based on shift times, penalties, and allowances.<\/p>\n\n\n\n This is an important distinction from simpler rostering tools. Many smaller platforms handle basic shift scheduling but leave award interpretation to payroll systems. Lumary’s integration of rostering with award rules means fewer discrepancies between scheduled hours and payroll calculations. For providers with 50+ support workers across multiple sites, this integration reduces payroll disputes and underpayment risk.<\/p>\n\n\n\n Each participant profile in Lumary includes goal tracking aligned to their NDIS plan objectives. Support workers can log progress notes against specific goals, creating a documented trail that supports both quality service delivery and audit evidence. When NDIS Commission<\/a> auditors assess participant outcomes, having structured goal-linked documentation is a significant advantage.<\/p>\n\n\n\n The mobile app extends this capability to field workers. Support workers can log notes, record shift times, and update participant records from their phones. This is essential for community-based services where workers operate away from the office for most of their shifts.<\/p>\n\n\n\n Lumary includes built-in incident management workflows that align with NDIS Commission reporting requirements<\/a>. Providers can log incidents, track investigations, assign corrective actions, and generate reports for Commission submissions. The platform categorises incidents by severity and type, which helps providers identify patterns and systemic risks before they escalate.<\/p>\n\n\n\n For providers required to report notifiable incidents to the NDIS Commission within 24 hours, having a structured system rather than email chains or spreadsheets is not optional. It is a compliance requirement. Lumary’s incident module handles this well, though providers still need clear internal procedures for incident response. The software captures the data; your team needs the training to use it correctly.<\/p>\n\n\n\n Lumary does not publish pricing on its website. All pricing is quote-based, which is typical of enterprise-tier platforms built on Salesforce infrastructure. Based on market feedback from providers who have been through the procurement process, here is what to expect:<\/p>\n\n\n\n For smaller providers (under 50 participants), Lumary’s pricing may be difficult to justify against more affordable alternatives. The platform delivers its best return on investment for organisations managing 100+ participants across multiple service types and locations. Contact Lumary directly<\/a> for a tailored quote based on your organisation’s requirements.<\/p>\n\n\n\n After reviewing Lumary’s capabilities against the operational needs of Australian NDIS providers, here is an honest assessment of where the platform excels and where it falls short.<\/p>\n\n\n\nLumary Key Features: A Detailed Look<\/h2>\n\n\n\n
NDIS Price Guide Integration and Auto-Updates<\/h3>\n\n\n\n
Automated NDIS Claiming via PRODA<\/h3>\n\n\n\n
Rostering with SCHADS Award Interpretation<\/h3>\n\n\n\n
Client Goal Tracking and Progress Notes<\/h3>\n\n\n\n
Incident Management and Reporting<\/h3>\n\n\n\n
Lumary Pricing: What to Expect<\/h2>\n\n\n\n
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Lumary Pros and Cons<\/h2>\n\n\n\n