AGED CARE PROVIDER REGISTRATION, COMPLIANCE & BUSINESS GROWTH
Start and grow an aged care business with HCPA
How HCPA supports aged care businesses
Aged care businesses operate under different requirements depending on the services they provide. Choose the pathway and stage that best reflects where you are now.
Starting a Support at Home business
Understand the registration categories that apply, prepare your application, team, policies and supporting evidence, and get ready for the registration and audit process.
Managing Support at Home compliance
Growing your Support at Home business
Ready to attract more clients and build service capacity?
Strengthen referral pathways, client acquisition, rostering and service capacity so the business can take on more clients sustainably.
Residential Aged Care
Starting a residential aged care service
Understand the facility, capital, registration and audit requirements involved, and prepare the application, systems and evidence needed to enter the sector with a realistic plan.
Managing residential aged care compliance
Growing your residential aged care business
Looking to increase occupancy or expand your residential care operations?
Strengthen referral pathways, occupancy and operational capacity while planning for sustainable growth across your existing or future facilities.
Aged care support from registration through to growth
Our consultants help providers understand the regulatory requirements behind their chosen services while building the systems needed to operate effectively.
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Understanding aged care provider requirements
Under the current regulatory model, providers register in one or more of six aged care registration categories based on the services they intend to deliver. Support at Home services can fall across Categories 1 to 5, while residential aged care is covered by Category 6.
The requirements then differ by category and service model. Providers in Categories 4 to 6 are subject to the applicable Strengthened Aged Care Quality Standards, while Support at Home providers also need to meet program-specific obligations covering participants, reporting, workforce, incidents and service delivery. Support at Home provider responsibilities provide further guidance on these requirements.
HCPA helps providers understand which requirements apply to their chosen services and how those obligations affect registration, ongoing operations and future growth.
Why aged care providers choose HCPA
Aged care businesses need to make regulatory, operational and commercial decisions that often affect one another. HCPA helps providers consider these together from the outset.
Advice based on your registration category and service model
Support at Home and residential aged care operate very differently. HCPA considers your services, registration categories, workforce, operating model and business goals when determining the right pathway.
Systems built for ongoing aged care obligations
Registration is only one stage. HCPA considers the records, reporting, compliance calendars and operational systems providers need to maintain their obligations after approval.
Commercial decisions considered alongside compliance
Entering a new service, adding capacity or changing the way care is delivered can create new operational and regulatory requirements. HCPA helps providers understand these implications before making the move.
Support through aged care reform
The aged care sector has undergone significant regulatory reform, and providers need systems that can adapt as requirements continue to evolve. HCPA helps businesses understand what changes mean for their registration and operations.
HCPA guarantees
From entering the market to securing your first client, eligible HCPA services are backed by guarantees designed to give you greater confidence at key stages of the journey.
Compliance Guarantee
For eligible registration services, if you do not receive your licence approval due to HCPA’s compliance work following three attempts, HCPA provides a full refund and you keep the work completed.
First Client Guarantee
Once an eligible business is operational, HCPA works with you to secure your first paying client within 12 months. If that outcome is not achieved and you have met the required obligations, HCPA continues working at no cost until your first client is secured.
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