The License-Loss Guarantee applies to all active HCPA Grow clients. If your license is revoked as a direct result of HCPA’s documented advice, HCPA will fully manage and execute all remediation required, manage the re-application or reinstatement process, at no cost to you (excluding government fees), until your license is restored.

• This guarantee only applies to documented advice issued via email, platform, or written communication. Verbal advice is not included unless formally documented.
• This guarantee applies to the relevant industries listed above only.
• This guarantee only applies to actions taken based on HCPA’s documented advice, issued via email, platform, or written communication. Verbal advice is not included unless formally documented.
• If any actions are taken against HCPA’s advice that impact compliance, the guarantee is void.
• If the license issue arises from fraudulent, illegal, or intentionally misleading activity, the guarantee is void.
• The client must implement all critical compliance actions as advised by HCPA within a reasonable timeframe (as specified in writing). Failure to do so voids the guarantee.
• The client must participate in all required compliance activities, including audits, reviews, and documentation updates, as requested by HCPA.
• This guarantee only applies while the client holds an active license and is actively engaged with HCPA services.
• If license loss occurs, a report must be forwarded directly from the regulatory body for HCPA’s review.
• This guarantee is only applicable to license loss, not non-conformities. Non-conformities are managed separately outside of this agreement.
• This guarantee does not apply to regulatory changes outside of HCPA’s control that materially impact licensing requirements, where no reasonable preventative action could have been taken.