Delivery & Shipping Policy
Health Care Providers Association (HCPA) ABN 26 625 498 179 | ACN 625 498 179 www.hcpa.com
This Delivery and Shipping Policy applies to all physical items supplied by HCPA in connection with our training courses, including the Professional Nail Mastery Beauty Kit and any other course materials or equipment supplied as part of enrolment.
- Delivery Area
We currently ship all course kits and physical materials to addresses within Australia only. We are not able to deliver to international addresses at this time.
- Dispatch Timeframes
Once your enrolment and payment (or first instalment, where a payment plan applies) has been processed, your course kit will be dispatched within 5 to 10 business days. You will receive a confirmation once your kit has been dispatched.
Please note that dispatch timeframes are separate to course access timeframes. Course access may be provided prior to, at the same time as, or shortly after kit dispatch, depending on the course structure.
- Delivery Timeframes
Standard delivery within Australia typically takes 3 to 10 business days from the date of dispatch, depending on your location and the delivery courier’s service standards. Delivery to regional and remote areas may take longer.
HCPA is not liable for delays caused by Australia Post, courier services, or other third party delivery providers once an item has been dispatched.
- Accuracy of Delivery Details
Clients are responsible for:
- Providing a complete and accurate delivery address at the time of enrolment
- Notifying HCPA promptly in writing of any changes to delivery details
- Being available to receive the delivery, or making appropriate arrangements with the courier where required
HCPA is not responsible for failed or delayed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the client.
- Receiving Your Kit
On arrival, clients should inspect their kit promptly and report any of the following within 3 business days of delivery:
- Missing items
- Damaged items
- Incorrect items received
Reports made outside this window may not be eligible for replacement. To report an issue, please contact us using the details below.
- Lost or Missing Deliveries
If your kit has not arrived within the expected delivery window, please contact us so we can investigate with the delivery courier. Where a delivery is confirmed lost in transit by the courier, HCPA will arrange a replacement kit to be sent at no additional cost.
- Tracking
Where tracking is available for your delivery, tracking details will be provided to you at the time of dispatch via email.
- Contact Us
For any delivery related questions or to report an issue with your kit, please contact:
Email: [email protected]
This policy should be read alongside our Service Agreement and Refund Policy. HCPA may update this policy from time to time, with changes taking effect immediately upon publication.