DVA CLIENT ACQUISITION & BUSINESS GROWTH
Grow your DVA client base and scale sustainably
Receiving your DVA provider number puts your business on the Community Nursing panel, but it does not create a guaranteed stream of clients. DVA states that providers are responsible for sourcing their own referrals, which makes the period after approval a critical stage for business development.
Growing providers do more than wait to be found. They build relationships with authorised referrers, respond quickly to opportunities and make it easy for healthcare professionals, veterans and families to understand where their service is a strong fit.
Work with a senior consultant embedded in your leadership team
Your senior consultant brings deep experience across regulated industries, working alongside your leadership team to support strategic decisions, operational improvement and sustainable growth.
Draw on the experience of 200+ industry consultants
Benefit from the collective regulatory, operational and commercial experience of our team of 200+ consultants, helping you identify risks, avoid common growth mistakes and make better-informed decisions.
$2.1B+
Apply insights from 16,000 businesses we have supported
We bring practical insights from supporting 16,000 businesses across regulated industries, whose businesses have collectively generated more than $3.8 billion in revenue.
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
Grow with regulatory confidence
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
$2.1B+
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
Where is the opportunity to grow a DVA Community Nursing business?
DVA supported 359,708 clients nationally as at March 2026, demonstrating the scale of the veteran community accessing DVA services.
For individual Community Nursing providers, the opportunity is to identify where eligible veteran demand aligns with your approved service areas, workforce capacity and ability to deliver reliable care.
Build referrer networks
DVA Community Nursing referrals can come from GPs, treating hospital doctors, hospital discharge planners and nurse practitioners specialising in community nursing, with referrals sent directly to the contracted provider.
Strong relationships with these referrers can create a more consistent pathway to eligible veteran clients.
Strengthen your provider profile
DVA lists contracted providers by Service Delivery Area and Local Government Area through its Panel of Community Nursing providers, helping referrers identify providers operating in the veteran’s geographic area.
Clear service coverage, workforce availability and a strong understanding of the clients you are equipped to support can make your business easier for referrers to consider.
Strengthen referral conversion
Being visible does not guarantee that an enquiry becomes a client. Referral opportunities may reach more than one provider, making response speed and follow-up an important part of conversion.
Your team needs a clear process for receiving the referral, confirming eligibility, contacting the client and progressing them into nursing assessment and care planning.
Turn DVA referrals into a consistent client pipeline
A stronger DVA business growth strategy can help your business work towards:
more consistent referral opportunities
stronger GP and hospital relationships
faster responses to new referrals
better referral-to-client conversion
clearer visibility across your service areas
stronger client continuity
sustainable growth supported by reliable service-delivery systems
HCPA can help you identify where referrals are being lost, strengthen your professional networks and build a repeatable process for turning opportunities into active DVA clients.
Is your DVA business ready to grow and scale?
Can referrers quickly understand where you operate?
Do GP and hospital teams understand the services you provide?
Can your team respond promptly to new referrals?
Is there a clear process for confirming DVA eligibility?
Can you move referrals efficiently into assessment and care planning?
Does your workforce have capacity in the areas you promote?
Can your service-delivery systems support more DVA clients?
Under the current Community Nursing requirements, providers need to check eligibility, arrange a face-to-face nursing assessment and develop a care plan after receiving a valid referral.
Not sure if your DVA business is ready to grow or scale? HCPA can assess your referral pipeline, workforce capacity and service-delivery systems to identify what needs strengthening first.
How HCPA supports sustainable DVA business growth
Growing a DVA Community Nursing business means balancing referral generation with the workforce, operational and clinical capacity needed to support additional clients.
As referral volumes increase, so can the demands on response times, assessments, care planning, workforce allocation and service delivery. HCPA helps you consider these areas together so growth does not outpace the business supporting it.
Strengthen referrer relationships
HCPA can help you identify GP clinics, hospitals, discharge teams and healthcare networks in your service areas, then build a structured approach to developing stronger referral relationships.
Improve referral conversion
We can review how referrals are received, followed up and progressed so your team can respond faster, reduce drop-off and move suitable opportunities into care more efficiently.
Prepare the business to scale
HCPA can assess service areas, workforce capacity and delivery systems so growth is aligned with the clients and locations your business can reliably support.
How HCPA helps you grow and scale sustainably
Map your referral position
Review your client pipeline, service areas, referral sources, healthcare relationships and how new enquiries reach the business.
Find the referral gaps
Identify where visibility, professional relationships, response times or referral conversion are limiting the flow of new DVA clients.
Build the acquisition plan
Create practical actions around GP and hospital engagement, target demographics, provider positioning and referral follow-up.
Turn referrals into growth
Put repeatable enquiry and onboarding processes in place, then track referral sources, conversion and service capacity as client numbers grow.
HCPA’s First Client Guarantee
Backed by HCPA’s First Client Guarantee
For eligible businesses, HCPA’s support extends beyond developing the growth strategy. Once your business is operational, HCPA works with you to secure your first paying client within 12 months.
If that outcome is not achieved and you have met the requirements of the guarantee, HCPA continues working with you at no additional cost until your first paying client is secured.
What does sustainable DVA Community Nursing growth look like?
A growing DVA Community Nursing business needs more than a high volume of enquiries. Stronger growth means generating relevant referrals, responding quickly and converting opportunities into clients your workforce and service areas can support.
Referral relationships also need to be maintained over time. GP referrals can remain valid for 12 months, while hospital and nurse-practitioner referrals are generally valid for six weeks before an updated GP referral is required for ongoing care. DVA’s current Community Nursing Notes explain the referral periods and requirements.
Useful measures can include:
referral opportunities
referrals by source
response time
referral-to-client conversion
active clients by service area
workforce capacity and utilisation
client continuity
revenue and claiming performance
The goal is not simply to receive more referrals, but to build a network and operating model that can turn them into a reliable flow of DVA clients.
Frequently asked questions about DVA business growth
How can I get more DVA clients?
Build visibility with the professionals who can formally refer veterans into Community Nursing, particularly GPs, hospital doctors, discharge planners and relevant nurse practitioners.
DVA contracted providers are responsible for sourcing referrals, so panel listing should be supported by an active referral strategy.
HCPA can help strengthen your referral networks, positioning and conversion process.
How do DVA providers build referral relationships with veterans, families and healthcare professionals?
Veterans and families can make enquiries and influence provider choice, but Community Nursing requires a written referral from an authorised source before services commence.
That makes relationships with GPs, hospital doctors, discharge planners and specialist nurse practitioners particularly important, alongside building a strong reputation with veterans and families.
Can veterans or family members contact a DVA provider directly?
Yes. A veteran, family member or carer can make an initial enquiry, but a valid written referral from an authorised source is required before Community Nursing services can commence.
Your enquiry process should therefore help prospective clients understand what needs to happen next.
How can a DVA provider improve referral conversion?
Respond quickly and make the next steps clear. Where more than one provider may be considered, delays can make it harder to convert a referral into a client.
Your process should cover eligibility checking, client contact, assessment and progression into care planning.
Should DVA providers market directly to GP clinics and hospitals?
Providers can build professional awareness and relationships with authorised referrers, but marketing must stay within the current DVA Community Nursing requirements.
A provider cannot present itself as a DVA preferred provider or offer financial or other inducements to generate referrals.
Can geographic coverage affect DVA business growth?
Yes. DVA’s Community Nursing provider panel is organised by geographic service areas, so your approved coverage influences where referral opportunities can arise.
Expanding coverage may create additional opportunities, but your workforce needs to be able to service the locations you promote.
How can I scale a DVA Community Nursing business sustainably?
Build workforce and service-delivery capacity alongside your referral pipeline.
Referral growth is only valuable if your team can respond promptly, assess clients, develop care plans and deliver services consistently across the areas you cover.
Scaling sustainably means expanding client numbers and service capacity together rather than generating demand faster than the business can support it.
What Our Clients Say
Amazing service and incredibly friendly, helpful staff. We engaged HCPA for our NDIS registration, and they guided us step by step through the entire process from start to finish. Thanks to their professionalism and support, we successfully completed our NDIS Registration Audit on the first attempt with zero non-conformities. I highly recommend HCPA to anyone looking to become an NDIS service provider. Thank you so much to the entire HCPA team for helping us achieve our goal!
Very professional and engaging. Explanation of the complicated process was made easy to understand by Vincent
A big thank you to Shayan Raghib !! for all his hard work and support through helping us with our registration and audit process, he was contactable at all times quick responses for emails/phone calls and any info that required from our team, highly recommend for anyone thinking of completing the SAH/aged care registration.
Had help to register with DVA from Raymund who is very knowledgeable and proffesional. We are so grateful.
Shayan has been absolutely fantastic throughout the whole process. He is professional, patient, and incredibly efficient — the kind of person who makes complicated things feel simple. He helped us a lot, followed up quickly, and always made sure everything was moving in the right direction. Truly appreciate his support and highly recommend him to anyone who wants someone reliable, knowledgeable, and easy to work with. Thanks Shayan — you made the process much smoother than expected!
I’ve had an incredible experience with HCPA. A massive thank you to Edwin, who was easily the best person to work with. He helped me from start to finish and made the whole process seamless. If you need NDIS provider service, ask for Edwin he truly cares about his clients!
HCPA company is a very professional company with a highly dedicated team of experts who truly knows what they are doing. From the moment we started planning our journey to become a DVA provider, HCPA took the time to explain everything clearly and helped us understand the whole process and DVA requirements in a way that was easy to follow. Honestly, signing up with HCPA was one of the smartest decisions we have made. We are also very grateful to have Raymund as our consultant. From the very beginning, he has been approachable, supportive, and easy to work with. He guided us step by step throughout the whole process and made everything feel much easier and less overwhelming. Starting a business can honestly be stressful and daunting, especially when dealing with applications and compliance requirements. But having Raymund as our consultant really helped lessen the stress and anxiety. He was always there to answer our questions, explain things clearly, and reassure us whenever we felt unsure. What we truly appreciated was his dedication and willingness to help, even after hours when we needed clarification about our application. That level of support really made a big difference for us. Aside from being very professional and knowledgeable, Raymund is also kind, patient, and has a great sense of humour, which made the whole experience more comfortable and positive. We highly recommend HCPA and Raymund to anyone looking for guidance in becoming a DVA provider. You will definitely be in good hands with a team that genuinely cares and supports you throughout the journey.
Great team, very prompt and helpful
Very polite and knowledgeable gentleman
Very quick and easy on boarding process with Jhanine. Great prompt communication and clarity throughout.
Working with Raymund was a fantastic experience from start to finish. His knowledge and timely communication helped us with the process immensely.
Vincent has been really excellent and supportive throughout my application process. He followed up and followed through.
Working with Reegan Brown from HCPA, fantastic assistance and provided all the resources needed. Kingsley Audu has also been working closely for the past few weeks, very driven and informal individual with a great work ethic.
The support and guidance I have received from Raymund Jovs Carcido has been incredible. Raymund is very knowledgeable, professional and without a doubt, kind and patient! I would definitely recommend HCPA for anyone looking to start on this journey.
I have good experience with this organization.Raymund has done excellent job to see this project to this stage. Thank you.
Edwin has been very helpful throughout the process of registration until finally I have registration to provide NDIS targeted supports. Thanks to Edwin for his detailed and supportive work that enabled the process to go smoothly. I recommend HCPA to those who want to venture into allied health space privately.
Mark is my contact at HCPA, and he consistently goes above and beyond for my business. He checks in with me weekly to see how my NDIS registration is progressing. He’s calm on the phone and genuinely listens—even when I’m venting. Find yourself a Mark at HCPA for your NDIS or aged care business journey.
Edwin was phenomenal in providing the consulting service. He was very clear and guided me step-by-step and overall I am very satisfied
I had a consultation with NISHTA and she was so knowledgeable and helpful. She has provided me resources that are very pertinent to NDIS. She also assisted me in the business side of it. Very grateful and glad I had consulted with her and HCPA!
Edwin is my go to person always there to help. Thank so much -jelyn davis
Prompt responses & result driven
Raymund provided exceptional support to Carespace during our application for DVA and onboarding onto the platform. His approach throughout the process was consistently professional, patient, and genuinely understanding of our needs. He took the time to clearly explain each step, responded promptly to questions, and ensured we felt supported and confident at every stage of the application and onboarding process. His calm and respectful manner made what could have been a complex process feel well‑managed and straightforward. We greatly appreciate Raymund’s expertise, commitment, and client‑centred approach, and we would highly recommend him to any organisation seeking reliable and knowledgeable support.
From the first time i contacted HCPA my experience has been wonderful. The follow up is excellent, the service is professional and i feel very supported. Thank you
Great support, prompt response and action I recommend this organization
Very professional advice based upon the experience. I am on my way to become a DVA provider and an Aged care associate provider with the help of Andrew and Justin. You guys are amazing 👏
Fantastic experience from start to finish. The team provided great support throughout my registration process, and my consultant Bianca was extremely helpful, knowledgeable, and responsive. They made a complex process feel much easier. Highly recommend their services.
I have been guided and supported by Mr Fayez, a very experienced HCPA Consultant over the last one month in my new journey to start up a service provider business. Fayez had been very thorough about his service, supportive in nature ,great with his communication and clarifying my questions. It has been a successful process with the guidance of Fayez to step into my first ever adventure in business world. I sincerely appreciate the open communication, relentless efforts and clarity HCPA offer its customers. Many Thanks.
Nishta Trikka at HCPA has been instrumental in shaping my business through ongoing consultations. Her insights are practical, data-driven, and tailored to my goals, helping me navigate complex decisions with clarity. I’m currently in sessions, and I appreciate her consistency, responsiveness, and the concrete steps she’s guiding me to take. Highly recommend Nishta and HCPA for thoughtful, results-focused coaching and support.
Being part of the HCPA has added real value to our practice. The advice and resources they offer have helped us improve internal processes and maintain quality care. Their team is knowledgeable, approachable, and clearly experienced in the healthcare field.
Andrew at HCPA was incredibly helpful in guiding me through the process of registering an NDIS business. He made everything clear and easy to understand. His professionalism, patience, and in-depth knowledge made, what could have been a stressful process, a smooth and straightforward application from start to finish. His an absolute legend and deserves a raise.
I was greatly supported by my DVA Analyst Raymund Jovs Carcido. He prompt in replying to my emails and phone calls. With Raymund’s hard work and crossing all obstacles he assisted me in securing my DVA registration and set up. I would recommend anyone to go with HCP for DVA registration.
Patience with no forced selling
I had a really positive experience working with HCPA. They were knowledgeable, approachable, and genuinely helpful throughout the entire process. They took the time to explain everything clearly and made what could have been a complicated journey feel smooth and manageable. I always felt supported and well-guided. Highly recommend!
I am very new to a business, and have found Jack and Raymund extremely helpful. I'm sure I cannot progress without them.
Raymund was a great consultant. He not only helped us with DVA Service Provider registration and onboarding but also more importantly helped set up and provided guidance and expertise required to kickstart our business. Raymund was very professional and always forthcoming. Bedurya Community Care is very fortunate to have Raymund’s services. Thank you.
Very friendly and caring always available when needed to answer questions was always dealing with Edwin Castro thank you for all your support
Vincent has been a great support from my first initial contact, throughout my NDIS registration, out-of-cycle audit, mid-term audit, and for over a year of follow-up communication since our registration. From the start, he has been professional, approachable, and very knowledgeable. He consistently takes the time to explain things clearly, offers ongoing support, and provides encouragement that makes the process feel manageable. His positive attitude and willingness to help have made a real difference, and I would confidently recommend him to others navigating the NDIS process.
Overall experience was immeasurable with the support from Raymund Jov Carcido from the start. He used to regularly follow up until we are satisfied with all our questions. This is the first time we are starting this business. So Raymund gone through every single paperwork and other process clearly for us to understand the process. We are still learning so I am hoping to get things sorted out according to the requirements. I would definetly recommended HCPA and their service worth the time and support from them.
The service provided was very professional with high standards. Mr Edwin supported me through the process of getting all relevant documents ready for the audit. He scaffolded information and ensured that I understood the audit process. Whilst getting the procedure document delayed this didn't impact on the overall experience and that I was able to submit this in a timely manner. I will recommend HCPA to my friends who would like to register as NDIS providers.
Raymund Jovs Carcido was exceptional in helping me set up my DVA business. He guided me through the entire process with clarity, professionalism and patience making what could have been an overwhelming experience feel manageable and well-structured. His knowledge of the DVA requirements, business compliance and documentation was invaluable. Raymund was always approachable, responsive and genuinely invested in my success. I highly recommend him to anyone looking to establish or grow a DVA-related business—his support made a significant difference.
Monica was very thorough and knowledgeable. We feel supported in our NDIS journey
From helping us obtain our registration, to continued consulting support, HPCA has been wonderful; particularly Monica Trisal! Thank you for the information and support that has been so vital for our progression.
Thank You Dear Mark Magbanua Your outstanding work and the values your company upholds have been truly inspiring. I deeply admire the dedication and quality you bring to the industry. It’s professionals like you who set the standard, and I hope we continue to learn from and collaborate with you as we grow. Thank you once again — your impact genuinely makes a difference. Warm regards, Essam Soliman
Great service and staff are professionals. Raymond walked with me in every steps by following up with calls and emails. he is good
I am a newly NDIS-registered provider, and HCPA assisted me in preparing all required compliance documentation for registration. Their expert guidance, particularly from Nishta, was invaluable throughout the audit process. I only had one consultation with Nishta for my Stage 1 audit, yet the depth and clarity of information she provided equipped me well enough to successfully pass Stage 2 as well. As a result, I became fully NDIS-registered just over two months after the audit. I am now considering ongoing consultation with Nishta and HCPA, as their support has given me confidence to run my business with strong compliance, credibility, and clarity. I highly recommend their services to new and emerging healthcare providers.
Raymund Jovs Carcido was incredibly helpful throughout my DVA application process. He took the time to explain everything clearly, answered all my questions with patience, and made what could have been a stressful process feel straightforward and manageable. His knowledge, professionalism, and genuine support made a huge difference, and I felt confident knowing my application was in good hands. I’m very grateful for his assistance and highly recommend Raymund to anyone needing help with their DVA claim.
I was happy with my consultation with Ferdinand. He explained everything to me in terms I could understand & gave me different outcomes. He was not pushy & gave me time to think.
Great support and highly responsive.
We can’t thank Fayez from HCPA enough for the support he gave us. He went above and beyond to make sure we had the right information and fully understood our options. He was kind, knowledgeable, and always happy to help. Such a positive experience; highly, highly recommend Fayez!
Gemma consistently demonstrates a high level of efficiency and excellence, with prompt responses and strong ongoing support.
Friendly no pressure discussion
Fantastic service
Very Professinal service
Victor's professionalism and clarity in explaining the options and steps highly impressed me.
Luca was very informative; and able to put together my vision and align within his expertise. I was impressed
I have been working with Raymund past 5 months with registering our business for DVA community Nursing. Raymund guided us with every step, he showed wide knowledge and understanding of DVA and process involved. My journey from start till now has been very smooth without stress. Raymond made sure, i was updated with every process. I am very happy with the service received and Thank you Raymund for guiding us throughout the process. I cannot thank you enough for your professionalism and expertise you have shown😊
Hi HCPA Fayez was very understanding and very knowledgeable he explained himself very good well done. Keep up the good work.👌
Our experience with HCPA for the DVA application process was very positive. The service was professional, well-organised, and communicated clearly at every stage. We felt well supported throughout the journey, and the process was managed efficiently and respectfully by Vincent and team. I appreciate the high standard of service received and would confidently recommend it to others.
From start to finish, Gemma made the process so much easier. Her attention to detail is excellent, and she was always quick to respond to my endless questions with patience and professionalism. Gemma's strong understanding of the early childhood sector was evident throughout and ensured the licence approval process was handled smoothly and efficiently. Gemma made what could have been a stressful experience feel straightforward and manageable. I highly recommend Gemma for licence approval support.
With the two very helpful and friendly calls I have received since I enquired online for information, I am very happy with the thought of working in this field to provide technical and outdoor garden work for clients potentially moving forward.
