SUPPORT AT HOME CLIENT ACQUISITION & BUSINESS GROWTH
Grow your Support at Home client base and scale sustainably
HCPA helps Support at Home providers build referral pathways, strengthen service delivery and establish the systems needed to turn demand into a growing client base.
For many new Support at Home providers, the biggest growth hurdle comes after registration. Approval does not automatically mean the business is ready to onboard clients, with portal access, service agreements, admission processes, rostering and claiming all needing to work before delivery can scale.
HCPA can help close that gap, turning registration into an operational service with the referral pathways, workforce and systems needed to attract clients, grow and scale.
Work with a senior consultant embedded in your leadership team
Your senior consultant brings deep experience across regulated industries, working alongside your leadership team to support strategic decisions, operational improvement and sustainable growth.
Draw on the experience of 200+ industry consultants
Benefit from the collective regulatory, operational and commercial experience of our team of 200+ consultants, helping you identify risks, avoid common growth mistakes and make better-informed decisions.
$2.1B+
Apply insights from 16,000 businesses we have supported
We bring practical insights from supporting 16,000 businesses across regulated industries, whose businesses have collectively generated more than $3.8 billion in revenue.
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
Grow with regulatory confidence
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
$2.1B+
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
Where is the potential to grow a Support at Home business?
More than 380,000 older Australians currently have access to an ongoing Support at Home place, with the Australian Government expecting this to reach around 420,000 by the end of 2026–27. Current government investment also targets rural, remote and specialised Support at Home markets.
For individual providers, the opportunity is to understand which older people your service is best equipped to support, how they find providers and what will make your organisation a strong choice.
Build referral pathways
Older people can connect with providers through an assessor referral, the My Aged Care Find a Provider service or My Aged Care directly.
Relationships with GP clinics, allied health providers, hospitals and community organisations can also help relevant networks understand what you provide, where you operate and which older people your service is suited to support.
Define your market position
Providers can differentiate through their service mix, pricing, local presence or ability to support particular communities.
Providers can build strong demand by serving specific cultural and language communities, particularly where their workforce and services reflect the needs and preferences of those communities.
Strengthen service systems
Growth becomes easier when client intake, service agreements, care planning, rostering, service delivery, billing and compliance operate as repeatable systems rather than relying on individual staff members.
Your onboarding process also needs to cover the service agreement, start notification, care plan and individualised budget so new clients can move into service delivery smoothly.
Turn demand into sustainable growth
Once these foundations are in place, a stronger Support at Home growth strategy can help your business work towards:
more consistent client enquiries
stronger referral relationships
better enquiry-to-service conversion
smoother client onboarding
more efficient rostering and service delivery
more reliable claiming, billing and cash flow
systems that can support a growing client base
sustainable growth supported by strong operational and compliance systems
HCPA can help you strengthen your provider position, improve placement pathways and build a growth plan around the capacity and opportunities your organisation can realistically support.
Is your Support at Home business ready to grow?
Are your My Aged Care and provider portal arrangements ready?
Can prospective clients easily find and understand your services?
Are your service agreements and client admission processes ready to use?
Can your rostering and service-delivery systems handle more clients?
Are your billing and claiming processes working effectively?
Will your workforce, quality and compliance systems keep pace as your client base grows?
The My Aged Care Service and Support Portal is central to managing service information and referrals, while Support at Home claims are managed through the Aged Care Provider Portal.
Not sure if your Support at Home business is ready to grow? HCPA can assess your current capacity, identify what needs strengthening and help determine the right next step.
How HCPA supports sustainable Support at Home growth
Growing a Support at Home business means balancing client acquisition with the workforce, service-delivery, financial and compliance capacity needed to support additional demand.
As your client base grows, so can the demands on onboarding, rostering, care coordination, claiming and quality systems. HCPA helps you consider these areas together so growth does not outpace the operation supporting it.
Strengthen client acquisition
HCPA can strengthen your market positioning, referral pathways and relationships with health, community and aged care networks connected to the clients you want to support.
Improve service delivery
We can review client onboarding, rostering and service-delivery processes to identify where systems need to become more efficient, consistent and scalable.
Plan service expansion
HCPA can assess new services, locations or client groups against your registration scope, workforce and operational capacity so expansion is practical and sustainable.
How HCPA helps you grow and scale sustainably
Assess your current position
Review your client pipeline, referral sources, service mix, portal setup and current operational capacity.
Identify growth constraints
Determine whether referrals, onboarding, rostering, claiming, workforce or service delivery are limiting growth.
Develop your growth strategy
Build a practical plan around target clients, referral networks, market positioning and operational improvements.
Prepare to scale
Strengthen repeatable delivery systems, workforce and compliance, then track client growth, service performance and financial health as the business scales.
HCPA’s First Client Guarantee
Backed by HCPA’s Compliance Guarantee
Eligible HCPA registration services are backed by the Compliance Guarantee. If approval is not achieved due to HCPA’s compliance work following three attempts, HCPA provides a full refund and you keep the work completed.
What could sustainable Support at Home growth mean for your business?
Client numbers alone do not show whether a Support at Home business is growing effectively. A stronger provider can onboard clients efficiently, coordinate the services they need and maintain service quality as demand increases.
Under the Support at Home single-provider model, the registered provider coordinates the client’s services and remains responsible for delivery and claiming, including where associated providers are involved. As client numbers rise, that makes coordination capacity an important part of sustainable growth.
HCPA can help you work towards:
more qualified client enquiries
stronger referral pathways
better enquiry-to-service conversion
higher client retention
faster and smoother service commencement
better workforce and rostering utilisation
more reliable billing and cash flow
growth supported by effective quality and compliance systems
The goal is to grow and scale your client base while maintaining the service delivery, coordination and compliance capability needed to support it.
Frequently asked questions about Support at Home business growth
How can I get more Support at Home clients?
Start by making sure the provider is operationally ready to accept clients and that older people can clearly understand what you offer, where you operate and who your services are designed for.
Clients can find Support at Home providers through My Aged Care, including Find a Provider and assessor referrals.
HCPA can help strengthen your market position, referral pathways and client-acquisition process.
How do home care providers build referral relationships to receive more enquiries?
Build professional relationships with organisations already connected to older people, including GP clinics, allied health providers, hospitals and community organisations.
Make it easy for those networks to understand your services, locations, availability and the types of clients you are equipped to support.
Why is my Support at Home business not growing after registration?
Registration may not be the problem. New providers can become stuck between approval and active service delivery because portal access, client admission, service agreements, rostering or claiming are not yet fully operational.
Review where prospective clients are being lost and whether the constraint sits with visibility, referrals, onboarding, workforce or service delivery before investing further in growth.
How can clients find my Support at Home business?
Older people can use My Aged Care to search and compare providers and may also receive an assessor referral.
Keeping your provider profile, service information and availability current is therefore an important part of visibility.
Can a Support at Home provider specialise in a particular community?
Yes. A provider can build a stronger market position by serving particular local, cultural or language communities where its workforce and service model can meet those needs effectively.
Specialisation can make it easier to communicate who the service is for and build relevant referral relationships.
What needs to be ready before accepting the first Support at Home client?
Your client-facing and service-delivery systems need to be operational, including intake, service agreements, care planning, rostering, pricing, billing and the relevant aged care portals.
The Support at Home program manual sets out the requirements for commencing services, including start notifications, care plans and individualised budgets.
Can a Support at Home provider use other organisations to deliver services?
Yes. Registered providers can engage an associated provider or other third party to deliver services on their behalf, but the registered provider remains responsible for ensuring those services meet the applicable aged care requirements.
This can provide flexibility as the service mix grows, but third-party arrangements need appropriate quality oversight and documentation.
How can I scale a Support at Home business without creating compliance problems?
Build operational and compliance capacity alongside client growth.
Workforce, care coordination, service delivery, governance and quality systems all need to remain effective as the client base grows and the operation becomes more complex.
Scale should follow capacity, rather than adding clients faster than your people and systems can support them.
What Our Clients Say
Amazing service and incredibly friendly, helpful staff. We engaged HCPA for our NDIS registration, and they guided us step by step through the entire process from start to finish. Thanks to their professionalism and support, we successfully completed our NDIS Registration Audit on the first attempt with zero non-conformities. I highly recommend HCPA to anyone looking to become an NDIS service provider. Thank you so much to the entire HCPA team for helping us achieve our goal!
Very professional and engaging. Explanation of the complicated process was made easy to understand by Vincent
A big thank you to Shayan Raghib !! for all his hard work and support through helping us with our registration and audit process, he was contactable at all times quick responses for emails/phone calls and any info that required from our team, highly recommend for anyone thinking of completing the SAH/aged care registration.
Had help to register with DVA from Raymund who is very knowledgeable and proffesional. We are so grateful.
Shayan has been absolutely fantastic throughout the whole process. He is professional, patient, and incredibly efficient — the kind of person who makes complicated things feel simple. He helped us a lot, followed up quickly, and always made sure everything was moving in the right direction. Truly appreciate his support and highly recommend him to anyone who wants someone reliable, knowledgeable, and easy to work with. Thanks Shayan — you made the process much smoother than expected!
I’ve had an incredible experience with HCPA. A massive thank you to Edwin, who was easily the best person to work with. He helped me from start to finish and made the whole process seamless. If you need NDIS provider service, ask for Edwin he truly cares about his clients!
HCPA company is a very professional company with a highly dedicated team of experts who truly knows what they are doing. From the moment we started planning our journey to become a DVA provider, HCPA took the time to explain everything clearly and helped us understand the whole process and DVA requirements in a way that was easy to follow. Honestly, signing up with HCPA was one of the smartest decisions we have made. We are also very grateful to have Raymund as our consultant. From the very beginning, he has been approachable, supportive, and easy to work with. He guided us step by step throughout the whole process and made everything feel much easier and less overwhelming. Starting a business can honestly be stressful and daunting, especially when dealing with applications and compliance requirements. But having Raymund as our consultant really helped lessen the stress and anxiety. He was always there to answer our questions, explain things clearly, and reassure us whenever we felt unsure. What we truly appreciated was his dedication and willingness to help, even after hours when we needed clarification about our application. That level of support really made a big difference for us. Aside from being very professional and knowledgeable, Raymund is also kind, patient, and has a great sense of humour, which made the whole experience more comfortable and positive. We highly recommend HCPA and Raymund to anyone looking for guidance in becoming a DVA provider. You will definitely be in good hands with a team that genuinely cares and supports you throughout the journey.
Great team, very prompt and helpful
Very polite and knowledgeable gentleman
Very quick and easy on boarding process with Jhanine. Great prompt communication and clarity throughout.
Working with Raymund was a fantastic experience from start to finish. His knowledge and timely communication helped us with the process immensely.
Vincent has been really excellent and supportive throughout my application process. He followed up and followed through.
Working with Reegan Brown from HCPA, fantastic assistance and provided all the resources needed. Kingsley Audu has also been working closely for the past few weeks, very driven and informal individual with a great work ethic.
The support and guidance I have received from Raymund Jovs Carcido has been incredible. Raymund is very knowledgeable, professional and without a doubt, kind and patient! I would definitely recommend HCPA for anyone looking to start on this journey.
I have good experience with this organization.Raymund has done excellent job to see this project to this stage. Thank you.
Edwin has been very helpful throughout the process of registration until finally I have registration to provide NDIS targeted supports. Thanks to Edwin for his detailed and supportive work that enabled the process to go smoothly. I recommend HCPA to those who want to venture into allied health space privately.
Mark is my contact at HCPA, and he consistently goes above and beyond for my business. He checks in with me weekly to see how my NDIS registration is progressing. He’s calm on the phone and genuinely listens—even when I’m venting. Find yourself a Mark at HCPA for your NDIS or aged care business journey.
Edwin was phenomenal in providing the consulting service. He was very clear and guided me step-by-step and overall I am very satisfied
I had a consultation with NISHTA and she was so knowledgeable and helpful. She has provided me resources that are very pertinent to NDIS. She also assisted me in the business side of it. Very grateful and glad I had consulted with her and HCPA!
Edwin is my go to person always there to help. Thank so much -jelyn davis
Prompt responses & result driven
Raymund provided exceptional support to Carespace during our application for DVA and onboarding onto the platform. His approach throughout the process was consistently professional, patient, and genuinely understanding of our needs. He took the time to clearly explain each step, responded promptly to questions, and ensured we felt supported and confident at every stage of the application and onboarding process. His calm and respectful manner made what could have been a complex process feel well‑managed and straightforward. We greatly appreciate Raymund’s expertise, commitment, and client‑centred approach, and we would highly recommend him to any organisation seeking reliable and knowledgeable support.
From the first time i contacted HCPA my experience has been wonderful. The follow up is excellent, the service is professional and i feel very supported. Thank you
Great support, prompt response and action I recommend this organization
Very professional advice based upon the experience. I am on my way to become a DVA provider and an Aged care associate provider with the help of Andrew and Justin. You guys are amazing 👏
Fantastic experience from start to finish. The team provided great support throughout my registration process, and my consultant Bianca was extremely helpful, knowledgeable, and responsive. They made a complex process feel much easier. Highly recommend their services.
I have been guided and supported by Mr Fayez, a very experienced HCPA Consultant over the last one month in my new journey to start up a service provider business. Fayez had been very thorough about his service, supportive in nature ,great with his communication and clarifying my questions. It has been a successful process with the guidance of Fayez to step into my first ever adventure in business world. I sincerely appreciate the open communication, relentless efforts and clarity HCPA offer its customers. Many Thanks.
Nishta Trikka at HCPA has been instrumental in shaping my business through ongoing consultations. Her insights are practical, data-driven, and tailored to my goals, helping me navigate complex decisions with clarity. I’m currently in sessions, and I appreciate her consistency, responsiveness, and the concrete steps she’s guiding me to take. Highly recommend Nishta and HCPA for thoughtful, results-focused coaching and support.
Being part of the HCPA has added real value to our practice. The advice and resources they offer have helped us improve internal processes and maintain quality care. Their team is knowledgeable, approachable, and clearly experienced in the healthcare field.
Andrew at HCPA was incredibly helpful in guiding me through the process of registering an NDIS business. He made everything clear and easy to understand. His professionalism, patience, and in-depth knowledge made, what could have been a stressful process, a smooth and straightforward application from start to finish. His an absolute legend and deserves a raise.
I was greatly supported by my DVA Analyst Raymund Jovs Carcido. He prompt in replying to my emails and phone calls. With Raymund’s hard work and crossing all obstacles he assisted me in securing my DVA registration and set up. I would recommend anyone to go with HCP for DVA registration.
Patience with no forced selling
I had a really positive experience working with HCPA. They were knowledgeable, approachable, and genuinely helpful throughout the entire process. They took the time to explain everything clearly and made what could have been a complicated journey feel smooth and manageable. I always felt supported and well-guided. Highly recommend!
I am very new to a business, and have found Jack and Raymund extremely helpful. I'm sure I cannot progress without them.
Raymund was a great consultant. He not only helped us with DVA Service Provider registration and onboarding but also more importantly helped set up and provided guidance and expertise required to kickstart our business. Raymund was very professional and always forthcoming. Bedurya Community Care is very fortunate to have Raymund’s services. Thank you.
Very friendly and caring always available when needed to answer questions was always dealing with Edwin Castro thank you for all your support
Vincent has been a great support from my first initial contact, throughout my NDIS registration, out-of-cycle audit, mid-term audit, and for over a year of follow-up communication since our registration. From the start, he has been professional, approachable, and very knowledgeable. He consistently takes the time to explain things clearly, offers ongoing support, and provides encouragement that makes the process feel manageable. His positive attitude and willingness to help have made a real difference, and I would confidently recommend him to others navigating the NDIS process.
Overall experience was immeasurable with the support from Raymund Jov Carcido from the start. He used to regularly follow up until we are satisfied with all our questions. This is the first time we are starting this business. So Raymund gone through every single paperwork and other process clearly for us to understand the process. We are still learning so I am hoping to get things sorted out according to the requirements. I would definetly recommended HCPA and their service worth the time and support from them.
The service provided was very professional with high standards. Mr Edwin supported me through the process of getting all relevant documents ready for the audit. He scaffolded information and ensured that I understood the audit process. Whilst getting the procedure document delayed this didn't impact on the overall experience and that I was able to submit this in a timely manner. I will recommend HCPA to my friends who would like to register as NDIS providers.
Raymund Jovs Carcido was exceptional in helping me set up my DVA business. He guided me through the entire process with clarity, professionalism and patience making what could have been an overwhelming experience feel manageable and well-structured. His knowledge of the DVA requirements, business compliance and documentation was invaluable. Raymund was always approachable, responsive and genuinely invested in my success. I highly recommend him to anyone looking to establish or grow a DVA-related business—his support made a significant difference.
Monica was very thorough and knowledgeable. We feel supported in our NDIS journey
From helping us obtain our registration, to continued consulting support, HPCA has been wonderful; particularly Monica Trisal! Thank you for the information and support that has been so vital for our progression.
Thank You Dear Mark Magbanua Your outstanding work and the values your company upholds have been truly inspiring. I deeply admire the dedication and quality you bring to the industry. It’s professionals like you who set the standard, and I hope we continue to learn from and collaborate with you as we grow. Thank you once again — your impact genuinely makes a difference. Warm regards, Essam Soliman
Great service and staff are professionals. Raymond walked with me in every steps by following up with calls and emails. he is good
I am a newly NDIS-registered provider, and HCPA assisted me in preparing all required compliance documentation for registration. Their expert guidance, particularly from Nishta, was invaluable throughout the audit process. I only had one consultation with Nishta for my Stage 1 audit, yet the depth and clarity of information she provided equipped me well enough to successfully pass Stage 2 as well. As a result, I became fully NDIS-registered just over two months after the audit. I am now considering ongoing consultation with Nishta and HCPA, as their support has given me confidence to run my business with strong compliance, credibility, and clarity. I highly recommend their services to new and emerging healthcare providers.
Raymund Jovs Carcido was incredibly helpful throughout my DVA application process. He took the time to explain everything clearly, answered all my questions with patience, and made what could have been a stressful process feel straightforward and manageable. His knowledge, professionalism, and genuine support made a huge difference, and I felt confident knowing my application was in good hands. I’m very grateful for his assistance and highly recommend Raymund to anyone needing help with their DVA claim.
I was happy with my consultation with Ferdinand. He explained everything to me in terms I could understand & gave me different outcomes. He was not pushy & gave me time to think.
Great support and highly responsive.
We can’t thank Fayez from HCPA enough for the support he gave us. He went above and beyond to make sure we had the right information and fully understood our options. He was kind, knowledgeable, and always happy to help. Such a positive experience; highly, highly recommend Fayez!
Gemma consistently demonstrates a high level of efficiency and excellence, with prompt responses and strong ongoing support.
Friendly no pressure discussion
Fantastic service
Very Professinal service
Victor's professionalism and clarity in explaining the options and steps highly impressed me.
Luca was very informative; and able to put together my vision and align within his expertise. I was impressed
I have been working with Raymund past 5 months with registering our business for DVA community Nursing. Raymund guided us with every step, he showed wide knowledge and understanding of DVA and process involved. My journey from start till now has been very smooth without stress. Raymond made sure, i was updated with every process. I am very happy with the service received and Thank you Raymund for guiding us throughout the process. I cannot thank you enough for your professionalism and expertise you have shown😊
Hi HCPA Fayez was very understanding and very knowledgeable he explained himself very good well done. Keep up the good work.👌
Our experience with HCPA for the DVA application process was very positive. The service was professional, well-organised, and communicated clearly at every stage. We felt well supported throughout the journey, and the process was managed efficiently and respectfully by Vincent and team. I appreciate the high standard of service received and would confidently recommend it to others.
From start to finish, Gemma made the process so much easier. Her attention to detail is excellent, and she was always quick to respond to my endless questions with patience and professionalism. Gemma's strong understanding of the early childhood sector was evident throughout and ensured the licence approval process was handled smoothly and efficiently. Gemma made what could have been a stressful experience feel straightforward and manageable. I highly recommend Gemma for licence approval support.
With the two very helpful and friendly calls I have received since I enquired online for information, I am very happy with the thought of working in this field to provide technical and outdoor garden work for clients potentially moving forward.
