GP TELEHEALTH PATIENT ACQUISITION & BUSINESS GROWTH
Grow your GP telehealth practice around the right patients and services
HCPA helps GP telehealth practices strengthen patient acquisition, referral pathways, practitioner utilisation and follow-up while building systems that can support increasing consultation volumes.
Telehealth removes many geographic barriers, but it does not make every patient or service equally suited to remote care. Sustainable growth starts with understanding where telehealth genuinely improves access and where the practice can deliver consistent, clinically appropriate care.
It also depends on matching patient demand with practitioner availability. Increasing enquiries without enough appointment capacity, effective follow-up or a clear service proposition can increase acquisition costs and administration without improving practice performance.
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Benefit from the collective regulatory, operational and commercial experience of our team of 200+ consultants, helping you identify risks, avoid common growth mistakes and make better-informed decisions.
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We bring practical insights from supporting 16,000+ businesses across regulated industries, whose businesses have collectively generated more than $3.8 billion in revenue.
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16,000+ Businesses are growing faster
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Grow with regulatory confidence
HCPA helps you pursue new clients, services and expansion opportunities while keeping regulatory requirements, operational capacity and commercial goals aligned as the business grows.
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
$2.1B+
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
Where is the potential to grow a GP telehealth practice?
The opportunity is not simply to reach patients nationally. It is to identify patient groups and service areas where remote access solves a real healthcare problem and the practice has the capacity to deliver the service well.
Focus on patient access needs
Telehealth can be particularly useful where patients face geographic, mobility or other barriers to attending in person.
The Medical Board recognises an important role for telehealth in rural and remote care, inclusive access and circumstances where patients cannot readily consult their usual doctor.
Strengthen ongoing patient relationships
Telehealth can also extend an existing GP relationship through appropriate follow-up and longer remote consultations, so practices can improve access without treating every consultation as a one-off.
Participating MyMedicare practices can access additional longer MBS-funded telehealth items for eligible registered patients.
Build referral pathways around continuity of care
Referral relationships can help a telehealth practice reach suitable patients while keeping care connected to the broader health system.
The RACGP’s \ position on telehealth-only services recommends encouraging patients to maintain a relationship with a usual GP and, with consent, securely sharing relevant consultation information with that practice.
Turn telehealth demand into sustainable growth
A stronger GP telehealth strategy can help the practice work towards:
more consistent and relevant patient enquiries
better practitioner utilisation
stronger patient follow-up and retention
clearer referral pathways with other healthcare providers
a service mix focused on patient needs suited to remote care
less manual administration as volumes increase
growth that maintains continuity and clinical quality
HCPA can help identify which patient, service and referral opportunities are commercially realistic, then align acquisition with the practitioner capacity available to service them.
Is your GP telehealth practice ready for more patients?
Do you know which patients and services your telehealth model is best positioned to serve?
Is there enough practitioner capacity at the times patients want appointments?
Are enquiries converting into booked and completed consultations?
Are follow-up and referral processes clear?
Can your booking, clinical and communication systems handle greater volume?
HCPA can review current capacity, patient demand and practitioner utilisation before further investment in acquisition.
How HCPA supports sustainable GP telehealth growth
Telehealth growth depends on balancing patient demand with available clinical capacity.
A wide geographic market can create opportunity, but the commercial model still depends on attracting suitable patients, providing appointments when they need them and delivering services that work well remotely.
Identify the strongest patient and service opportunities
HCPA can assess the telehealth model, patient demand, practitioner capacity and current service mix to identify where growth is most commercially and clinically realistic.
Strengthen patient acquisition and referral pathways
This can include market positioning, digital patient acquisition and relationships with GP practices, allied health providers and other healthcare organisations.
Prepare systems for greater consultation volume
HCPA can review intake, bookings, practitioner utilisation, follow-up and practice-management workflows so increasing consultation volumes do not create unnecessary administration.
How HCPA builds your telehealth growth plan
Assess the current telehealth model
Review patient demand, service mix, practitioner capacity, consultation volumes and the existing patient journey.
Identify the strongest growth opportunities
Determine which patient groups, services, referral channels and capacity gaps offer the most realistic opportunity.
Develop the growth strategy
Build a practical plan around patient acquisition, referrals, practitioner utilisation and continuity of care.
Prepare the practice to scale
Strengthen systems, follow-up and clinical capacity, then measure performance and refine the strategy as consultation volumes increase.
Build the growth plan around real practice performance
Growth decisions should start with the numbers already coming from the practice.
Track enquiry sources, acquisition cost, booking conversion, completed consultations, practitioner utilisation, cancellations, patient retention and demand by service and appointment time.
This can show whether the next opportunity is stronger marketing, different practitioner availability, a clearer service offering or better use of the demand the practice already generates.
HCPA’s First Client Guarantee
Backed by HCPA’s First Client Guarantee
For eligible businesses, HCPA’s support extends beyond developing the growth strategy. Once your business is operational, HCPA works with you to secure your first paying client within 12 months.
What does a stronger GP telehealth practice look like?
The goal is not simply more consultations. A stronger telehealth model reaches patients who benefit from remote access, uses practitioner capacity effectively and maintains clear connections with the patient’s wider care.
MyMedicare supports continuity between registered patients and their preferred general practice and provides participating practices with access to additional longer MBS-funded telehealth services.
HCPA can help your practice work towards:
increasing relevant telehealth patient enquiries
improving consultation-book utilisation
matching practitioner hours more closely to demand
strengthening patient retention and follow-up
building referral relationships with other healthcare providers
reducing avoidable manual administration
creating a clearer pathway between virtual and in-person care
growing without making the patient journey more fragmented
The result is a telehealth model where demand, practitioner capacity and continuity of care support each other.
Frequently asked questions about GP telehealth growth
Which patient groups and service areas offer sustainable growth opportunities for a GP telehealth practice?
Start with areas where remote care improves access and the consultation can be delivered safely without unnecessary fragmentation.
Potential opportunities may include patients facing geographic or mobility barriers, ongoing care where a clinical relationship already exists, and services where assessment and follow-up can work effectively through telehealth.
The Medical Board recognises telehealth’s role in improving access for rural and remote patients and people who may be unable to attend in person.
How can a telehealth practice build referral pathways while maintaining continuity of care with patients' regular GPs?
Make information sharing part of the referral model.
With patient consent, provide relevant consultation information to the usual GP and make it clear when ongoing or in-person care should return to them.
The RACGP recommends this approach for telehealth-only services to reduce fragmentation of care.
How can a GP telehealth practice attract more patients?
Start by defining which patients and services the practice is best placed to serve rather than marketing a generic GP consultation to everyone.
Then align search, digital marketing, referral relationships and messaging around those needs. Increase acquisition alongside practitioner availability so additional marketing does not simply create longer waits or enquiries the practice cannot service.
What can limit growth in a telehealth practice?
Common constraints include insufficient practitioner capacity, high patient-acquisition costs, poor enquiry-to-booking conversion, weak retention and too much manual administration.
Growth can also stall when the practice tries to market too many services without a clear reason for patients to choose its telehealth model.
How can a telehealth practice improve practitioner utilisation?
Track booked and unfilled consultation capacity by practitioner and time period.
Compare that with when enquiries and bookings actually occur. Practitioner availability and patient acquisition can then be adjusted around real demand rather than fixed hours that repeatedly remain unused.
Can MyMedicare support GP telehealth growth?
Yes, particularly where telehealth forms part of an ongoing relationship with a patient’s regular general practice.
Participating MyMedicare practices can access additional longer MBS-funded telehealth services for eligible registered patients.
Should a telehealth practice focus on one-off consultations or ongoing care?
That depends on the service, but ongoing clinical relationships can create a stronger foundation for continuity and follow-up.
The Medical Board of Australia’s telehealth guidelines state that telehealth is generally most appropriate within a continuing clinical relationship that also includes in-person care where practical.
For telehealth-only models, the RACGP recommends supporting rather than replacing the patient’s relationship with their usual GP.
How can telehealth grow without creating more administration?
Look at the full patient journey rather than individual pieces of software.
Booking, intake, practitioner allocation, consultation records, billing and follow-up should connect so higher consultation volumes do not require the team to repeatedly enter information or manually move patients between systems.
How do you know whether telehealth marketing is actually working?
Do not judge performance only by enquiries.
Track acquisition cost, enquiry-to-booking conversion, completed consultations, repeat appointments and revenue by patient source. A channel generating many low-converting enquiries may be less valuable than one producing fewer patients who consistently book and return.
When should a GP telehealth practice add another doctor?
When demand is consistently exceeding available clinical capacity and the existing practitioners are being used effectively.
There is no fixed threshold. Add practitioner capacity when appointment demand supports it rather than recruiting ahead of patient volume and carrying unused clinical hours.
Related GP telehealth resources
Starting a GP telehealth business
Planning to deliver general practice care online?
Maintaining GP telehealth compliance
Need help with Ahpra, Medicare, privacy or prescribing requirements?
What Our Clients Say
Amazing service and incredibly friendly, helpful staff. We engaged HCPA for our NDIS registration, and they guided us step by step through the entire process from start to finish. Thanks to their professionalism and support, we successfully completed our NDIS Registration Audit on the first attempt with zero non-conformities. I highly recommend HCPA to anyone looking to become an NDIS service provider. Thank you so much to the entire HCPA team for helping us achieve our goal!
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A big thank you to Shayan Raghib !! for all his hard work and support through helping us with our registration and audit process, he was contactable at all times quick responses for emails/phone calls and any info that required from our team, highly recommend for anyone thinking of completing the SAH/aged care registration.
Had help to register with DVA from Raymund who is very knowledgeable and proffesional. We are so grateful.
Shayan has been absolutely fantastic throughout the whole process. He is professional, patient, and incredibly efficient — the kind of person who makes complicated things feel simple. He helped us a lot, followed up quickly, and always made sure everything was moving in the right direction. Truly appreciate his support and highly recommend him to anyone who wants someone reliable, knowledgeable, and easy to work with. Thanks Shayan — you made the process much smoother than expected!
I’ve had an incredible experience with HCPA. A massive thank you to Edwin, who was easily the best person to work with. He helped me from start to finish and made the whole process seamless. If you need NDIS provider service, ask for Edwin he truly cares about his clients!
HCPA company is a very professional company with a highly dedicated team of experts who truly knows what they are doing. From the moment we started planning our journey to become a DVA provider, HCPA took the time to explain everything clearly and helped us understand the whole process and DVA requirements in a way that was easy to follow. Honestly, signing up with HCPA was one of the smartest decisions we have made. We are also very grateful to have Raymund as our consultant. From the very beginning, he has been approachable, supportive, and easy to work with. He guided us step by step throughout the whole process and made everything feel much easier and less overwhelming. Starting a business can honestly be stressful and daunting, especially when dealing with applications and compliance requirements. But having Raymund as our consultant really helped lessen the stress and anxiety. He was always there to answer our questions, explain things clearly, and reassure us whenever we felt unsure. What we truly appreciated was his dedication and willingness to help, even after hours when we needed clarification about our application. That level of support really made a big difference for us. Aside from being very professional and knowledgeable, Raymund is also kind, patient, and has a great sense of humour, which made the whole experience more comfortable and positive. We highly recommend HCPA and Raymund to anyone looking for guidance in becoming a DVA provider. You will definitely be in good hands with a team that genuinely cares and supports you throughout the journey.
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I have good experience with this organization.Raymund has done excellent job to see this project to this stage. Thank you.
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Mark is my contact at HCPA, and he consistently goes above and beyond for my business. He checks in with me weekly to see how my NDIS registration is progressing. He’s calm on the phone and genuinely listens—even when I’m venting. Find yourself a Mark at HCPA for your NDIS or aged care business journey.
Edwin was phenomenal in providing the consulting service. He was very clear and guided me step-by-step and overall I am very satisfied
I had a consultation with NISHTA and she was so knowledgeable and helpful. She has provided me resources that are very pertinent to NDIS. She also assisted me in the business side of it. Very grateful and glad I had consulted with her and HCPA!
Edwin is my go to person always there to help. Thank so much -jelyn davis
Prompt responses & result driven
Raymund provided exceptional support to Carespace during our application for DVA and onboarding onto the platform. His approach throughout the process was consistently professional, patient, and genuinely understanding of our needs. He took the time to clearly explain each step, responded promptly to questions, and ensured we felt supported and confident at every stage of the application and onboarding process. His calm and respectful manner made what could have been a complex process feel well‑managed and straightforward. We greatly appreciate Raymund’s expertise, commitment, and client‑centred approach, and we would highly recommend him to any organisation seeking reliable and knowledgeable support.
From the first time i contacted HCPA my experience has been wonderful. The follow up is excellent, the service is professional and i feel very supported. Thank you
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Very professional advice based upon the experience. I am on my way to become a DVA provider and an Aged care associate provider with the help of Andrew and Justin. You guys are amazing 👏
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I have been guided and supported by Mr Fayez, a very experienced HCPA Consultant over the last one month in my new journey to start up a service provider business. Fayez had been very thorough about his service, supportive in nature ,great with his communication and clarifying my questions. It has been a successful process with the guidance of Fayez to step into my first ever adventure in business world. I sincerely appreciate the open communication, relentless efforts and clarity HCPA offer its customers. Many Thanks.
Nishta Trikka at HCPA has been instrumental in shaping my business through ongoing consultations. Her insights are practical, data-driven, and tailored to my goals, helping me navigate complex decisions with clarity. I’m currently in sessions, and I appreciate her consistency, responsiveness, and the concrete steps she’s guiding me to take. Highly recommend Nishta and HCPA for thoughtful, results-focused coaching and support.
Being part of the HCPA has added real value to our practice. The advice and resources they offer have helped us improve internal processes and maintain quality care. Their team is knowledgeable, approachable, and clearly experienced in the healthcare field.
Andrew at HCPA was incredibly helpful in guiding me through the process of registering an NDIS business. He made everything clear and easy to understand. His professionalism, patience, and in-depth knowledge made, what could have been a stressful process, a smooth and straightforward application from start to finish. His an absolute legend and deserves a raise.
I was greatly supported by my DVA Analyst Raymund Jovs Carcido. He prompt in replying to my emails and phone calls. With Raymund’s hard work and crossing all obstacles he assisted me in securing my DVA registration and set up. I would recommend anyone to go with HCP for DVA registration.
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I had a really positive experience working with HCPA. They were knowledgeable, approachable, and genuinely helpful throughout the entire process. They took the time to explain everything clearly and made what could have been a complicated journey feel smooth and manageable. I always felt supported and well-guided. Highly recommend!
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Raymund was a great consultant. He not only helped us with DVA Service Provider registration and onboarding but also more importantly helped set up and provided guidance and expertise required to kickstart our business. Raymund was very professional and always forthcoming. Bedurya Community Care is very fortunate to have Raymund’s services. Thank you.
Very friendly and caring always available when needed to answer questions was always dealing with Edwin Castro thank you for all your support
Vincent has been a great support from my first initial contact, throughout my NDIS registration, out-of-cycle audit, mid-term audit, and for over a year of follow-up communication since our registration. From the start, he has been professional, approachable, and very knowledgeable. He consistently takes the time to explain things clearly, offers ongoing support, and provides encouragement that makes the process feel manageable. His positive attitude and willingness to help have made a real difference, and I would confidently recommend him to others navigating the NDIS process.
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The service provided was very professional with high standards. Mr Edwin supported me through the process of getting all relevant documents ready for the audit. He scaffolded information and ensured that I understood the audit process. Whilst getting the procedure document delayed this didn't impact on the overall experience and that I was able to submit this in a timely manner. I will recommend HCPA to my friends who would like to register as NDIS providers.
Raymund Jovs Carcido was exceptional in helping me set up my DVA business. He guided me through the entire process with clarity, professionalism and patience making what could have been an overwhelming experience feel manageable and well-structured. His knowledge of the DVA requirements, business compliance and documentation was invaluable. Raymund was always approachable, responsive and genuinely invested in my success. I highly recommend him to anyone looking to establish or grow a DVA-related business—his support made a significant difference.
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Thank You Dear Mark Magbanua Your outstanding work and the values your company upholds have been truly inspiring. I deeply admire the dedication and quality you bring to the industry. It’s professionals like you who set the standard, and I hope we continue to learn from and collaborate with you as we grow. Thank you once again — your impact genuinely makes a difference. Warm regards, Essam Soliman
Great service and staff are professionals. Raymond walked with me in every steps by following up with calls and emails. he is good
I am a newly NDIS-registered provider, and HCPA assisted me in preparing all required compliance documentation for registration. Their expert guidance, particularly from Nishta, was invaluable throughout the audit process. I only had one consultation with Nishta for my Stage 1 audit, yet the depth and clarity of information she provided equipped me well enough to successfully pass Stage 2 as well. As a result, I became fully NDIS-registered just over two months after the audit. I am now considering ongoing consultation with Nishta and HCPA, as their support has given me confidence to run my business with strong compliance, credibility, and clarity. I highly recommend their services to new and emerging healthcare providers.
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Hi HCPA Fayez was very understanding and very knowledgeable he explained himself very good well done. Keep up the good work.👌
Our experience with HCPA for the DVA application process was very positive. The service was professional, well-organised, and communicated clearly at every stage. We felt well supported throughout the journey, and the process was managed efficiently and respectfully by Vincent and team. I appreciate the high standard of service received and would confidently recommend it to others.
From start to finish, Gemma made the process so much easier. Her attention to detail is excellent, and she was always quick to respond to my endless questions with patience and professionalism. Gemma's strong understanding of the early childhood sector was evident throughout and ensured the licence approval process was handled smoothly and efficiently. Gemma made what could have been a stressful experience feel straightforward and manageable. I highly recommend Gemma for licence approval support.
With the two very helpful and friendly calls I have received since I enquired online for information, I am very happy with the thought of working in this field to provide technical and outdoor garden work for clients potentially moving forward.
