OSHC ENROLMENT & BUSINESS GROWTH
Increase OSHC enrolments and make better use of your service
HCPA helps OSHC providers understand family demand, strengthen enrolment pathways and plan growth around the capacity of their school-age care service.
Growing an OSHC service is not simply about reaching more families. The strongest opportunities often sit within the school community you already serve, particularly where families need reliable before-school, after-school or vacation care.
The commercial opportunity also depends on how well the service uses its existing capacity. Attendance patterns, staffing, available space and the school arrangement can all determine whether the next step is more enrolments, a different session mix or expansion.
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HCPA helps you pursue new clients, services and expansion opportunities while keeping regulatory requirements, operational capacity and commercial goals aligned as the business grows.
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
$2.1B+
Completion
Action Required
16,000+ Businesses are growing faster
First Client Guarantee
Where is the potential to grow OSHC enrolments?
OSHC is already a major part of Australia’s approved child care market. In the June quarter of 2026, 571,580 children attended Outside School Hours Care, representing 41% of children using approved care.
For an individual provider, however, the more useful question is where unmet demand exists within the school or community it already serves.
The strongest growth opportunities usually come from matching the educator network more closely with where, when and how families actually need care.
Increase enrolments within the existing school community
Families already attending the school are the most immediate potential market.
Look at which families and year levels currently use the service, where awareness is low and whether parents understand the before-school, after-school and vacation-care options available.
Respond to the sessions families actually need
Growth may come from improving utilisation of an existing session rather than simply increasing total enrolments.
Compare attendance across mornings, afternoons, weekdays and school holidays to identify where demand is strongest and where places are consistently underused.
Build stronger school and family pathways
The relationship with the school can influence how visible the service is to new and existing families.
Clear school communication, a straightforward enrolment pathway and positive family experiences can make the service easier for parents to discover and use.
Turn family demand into stronger OSHC utilisation
A stronger OSHC growth strategy can help your service work towards:
increasing attendance in existing sessions
improving enquiry-to-enrolment conversion
making better use of approved capacity
increasing vacation-care uptake where demand exists
aligning staffing more closely with attendance
strengthening school and family relationships
HCPA can help identify whether the strongest opportunity is filling unused places, changing the service offer or preparing for a larger stage of growth.
Is your OSHC service ready for more enrolments?
Are existing sessions making good use of available places?
Is there evidence of unmet demand within the school?
Can staffing and rosters support additional children?
Does the school agreement provide enough usable space?
Can enrolment and family communication systems handle more volume?
Will additional enrolments improve the commercial performance of the service once staffing costs are included?
How HCPA supports sustainable OSHC growth
Growing an OSHC service means balancing family demand with approved capacity, workforce and the practical limits of the school environment.
The right strategy will look different for a service with empty morning places than one that is already full most afternoons.
Identify where enrolment capacity is being lost
HCPA can review enrolment and attendance patterns, approved capacity, family demand and the current service offer to identify where there may be unrealised potential.
Shape the service around family demand
This may involve improving an underused session, assessing vacation-care demand or making the enrolment pathway easier for families.
Prepare operations for the next stage
HCPA can review staffing, premises use and service systems before higher enrolments or expansion put additional pressure on the operation.
How HCPA builds your OSHC growth plan
Assess your current position
Review enrolments, attendance patterns, capacity, staffing, school arrangements and current service performance.
Identify the strongest growth opportunities
Determine whether the opportunity sits in existing sessions, vacation care, greater capacity or another location.
Build the enrolment strategy
Develop a practical plan around family demand, school communication, enrolment pathways and the service offer.
Measure what improves utilisation
Implement the changes and track whether they lead to stronger attendance, conversion and use of available places.
What does stronger OSHC growth look like?
For established OSHC providers, growth is not simply generating more enquiries. It is making better use of the existing school community and service capacity before taking on unnecessary expansion.
The Australian Government’s 3 Day Guarantee may also increase access to subsidised care. Since 5 January 2026, all CCS-eligible families can access at least 72 hours of subsidised care per fortnight, including OSHC, although this does not guarantee a place with a provider.
HCPA can help your service work towards:
stronger attendance in existing sessions
better use of approved capacity
higher conversion of family enquiries
viable vacation-care opportunities
staffing that reflects demand
readiness for capacity or site expansion
The aim is to get more from the service you already operate before adding unnecessary complexity.
Frequently asked questions about growing an OSHC service
How can an OSHC provider increase enrolments among families already attending the school?
Start by identifying which families are not using the service and why.
Low uptake may reflect limited awareness, inconvenient sessions, enrolment friction or families not understanding what care is available.
School communication channels can be particularly useful because they reach families already connected to the service’s immediate market.
When is an OSHC service ready to expand into vacation care, increase capacity or operate at another school?
Expansion makes more sense once there is evidence of sustained demand and the existing service has stable staffing and operating systems.
Review attendance, waiting lists, enquiries, staffing capacity and the performance of current sessions before deciding which form of expansion makes sense.
What OSHC performance measures should we track before spending more on marketing?
Start with attendance by session, approved-place utilisation, enquiry-to-enrolment conversion, waiting lists and staffing requirements.
These measures help distinguish a genuine demand problem from an issue with session structure, capacity or the enrolment process.
What could be limiting OSHC enrolments?
Low attendance does not automatically mean the service needs more advertising.
The issue may be awareness, session availability, pricing, family experience, enrolment friction or the service not matching the care families actually need.
Identify the constraint before increasing marketing spend.
Should an OSHC service add vacation care?
Only where there is sufficient family demand and the operational model works.
Vacation care can require different staffing, programming and access to school facilities from a short before-school or after-school session.
Check likely attendance, holiday access and workforce availability first.
Can staffing and wage costs limit OSHC growth?
Yes.
Additional children can require another educator or different rostering, which means enrolment growth does not always translate directly into stronger margins.
This is why attendance and staffing costs should be modelled together rather than setting enrolment targets in isolation. Staffing and wage planning were specifically identified as areas OSHC operators can underestimate.
Does the 3 Day Guarantee create an opportunity for OSHC providers?
Potentially.
The policy gives all CCS-eligible families at least 72 hours of subsidised care per fortnight and expressly includes before-school, after-school and vacation care.
It may make care more accessible for some families, but services still need available places and a model that meets local demand.
What should an OSHC provider consider before expanding to another school?
A second school should be treated as a new service opportunity, not simply another source of enrolments.
Assess local demand, the school agreement, management capacity, staffing and whether the operating systems from the existing service can be replicated.
ACECQA confirms that service approvals relate to the individual site or premises, so another school generally requires its own service approval.
What Our Clients Say
Amazing service and incredibly friendly, helpful staff. We engaged HCPA for our NDIS registration, and they guided us step by step through the entire process from start to finish. Thanks to their professionalism and support, we successfully completed our NDIS Registration Audit on the first attempt with zero non-conformities. I highly recommend HCPA to anyone looking to become an NDIS service provider. Thank you so much to the entire HCPA team for helping us achieve our goal!
Very professional and engaging. Explanation of the complicated process was made easy to understand by Vincent
A big thank you to Shayan Raghib !! for all his hard work and support through helping us with our registration and audit process, he was contactable at all times quick responses for emails/phone calls and any info that required from our team, highly recommend for anyone thinking of completing the SAH/aged care registration.
Had help to register with DVA from Raymund who is very knowledgeable and proffesional. We are so grateful.
Shayan has been absolutely fantastic throughout the whole process. He is professional, patient, and incredibly efficient — the kind of person who makes complicated things feel simple. He helped us a lot, followed up quickly, and always made sure everything was moving in the right direction. Truly appreciate his support and highly recommend him to anyone who wants someone reliable, knowledgeable, and easy to work with. Thanks Shayan — you made the process much smoother than expected!
I’ve had an incredible experience with HCPA. A massive thank you to Edwin, who was easily the best person to work with. He helped me from start to finish and made the whole process seamless. If you need NDIS provider service, ask for Edwin he truly cares about his clients!
HCPA company is a very professional company with a highly dedicated team of experts who truly knows what they are doing. From the moment we started planning our journey to become a DVA provider, HCPA took the time to explain everything clearly and helped us understand the whole process and DVA requirements in a way that was easy to follow. Honestly, signing up with HCPA was one of the smartest decisions we have made. We are also very grateful to have Raymund as our consultant. From the very beginning, he has been approachable, supportive, and easy to work with. He guided us step by step throughout the whole process and made everything feel much easier and less overwhelming. Starting a business can honestly be stressful and daunting, especially when dealing with applications and compliance requirements. But having Raymund as our consultant really helped lessen the stress and anxiety. He was always there to answer our questions, explain things clearly, and reassure us whenever we felt unsure. What we truly appreciated was his dedication and willingness to help, even after hours when we needed clarification about our application. That level of support really made a big difference for us. Aside from being very professional and knowledgeable, Raymund is also kind, patient, and has a great sense of humour, which made the whole experience more comfortable and positive. We highly recommend HCPA and Raymund to anyone looking for guidance in becoming a DVA provider. You will definitely be in good hands with a team that genuinely cares and supports you throughout the journey.
Great team, very prompt and helpful
Very polite and knowledgeable gentleman
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Working with Raymund was a fantastic experience from start to finish. His knowledge and timely communication helped us with the process immensely.
Vincent has been really excellent and supportive throughout my application process. He followed up and followed through.
Working with Reegan Brown from HCPA, fantastic assistance and provided all the resources needed. Kingsley Audu has also been working closely for the past few weeks, very driven and informal individual with a great work ethic.
The support and guidance I have received from Raymund Jovs Carcido has been incredible. Raymund is very knowledgeable, professional and without a doubt, kind and patient! I would definitely recommend HCPA for anyone looking to start on this journey.
I have good experience with this organization.Raymund has done excellent job to see this project to this stage. Thank you.
Edwin has been very helpful throughout the process of registration until finally I have registration to provide NDIS targeted supports. Thanks to Edwin for his detailed and supportive work that enabled the process to go smoothly. I recommend HCPA to those who want to venture into allied health space privately.
Mark is my contact at HCPA, and he consistently goes above and beyond for my business. He checks in with me weekly to see how my NDIS registration is progressing. He’s calm on the phone and genuinely listens—even when I’m venting. Find yourself a Mark at HCPA for your NDIS or aged care business journey.
Edwin was phenomenal in providing the consulting service. He was very clear and guided me step-by-step and overall I am very satisfied
I had a consultation with NISHTA and she was so knowledgeable and helpful. She has provided me resources that are very pertinent to NDIS. She also assisted me in the business side of it. Very grateful and glad I had consulted with her and HCPA!
Edwin is my go to person always there to help. Thank so much -jelyn davis
Prompt responses & result driven
Raymund provided exceptional support to Carespace during our application for DVA and onboarding onto the platform. His approach throughout the process was consistently professional, patient, and genuinely understanding of our needs. He took the time to clearly explain each step, responded promptly to questions, and ensured we felt supported and confident at every stage of the application and onboarding process. His calm and respectful manner made what could have been a complex process feel well‑managed and straightforward. We greatly appreciate Raymund’s expertise, commitment, and client‑centred approach, and we would highly recommend him to any organisation seeking reliable and knowledgeable support.
From the first time i contacted HCPA my experience has been wonderful. The follow up is excellent, the service is professional and i feel very supported. Thank you
Great support, prompt response and action I recommend this organization
Very professional advice based upon the experience. I am on my way to become a DVA provider and an Aged care associate provider with the help of Andrew and Justin. You guys are amazing 👏
Fantastic experience from start to finish. The team provided great support throughout my registration process, and my consultant Bianca was extremely helpful, knowledgeable, and responsive. They made a complex process feel much easier. Highly recommend their services.
I have been guided and supported by Mr Fayez, a very experienced HCPA Consultant over the last one month in my new journey to start up a service provider business. Fayez had been very thorough about his service, supportive in nature ,great with his communication and clarifying my questions. It has been a successful process with the guidance of Fayez to step into my first ever adventure in business world. I sincerely appreciate the open communication, relentless efforts and clarity HCPA offer its customers. Many Thanks.
Nishta Trikka at HCPA has been instrumental in shaping my business through ongoing consultations. Her insights are practical, data-driven, and tailored to my goals, helping me navigate complex decisions with clarity. I’m currently in sessions, and I appreciate her consistency, responsiveness, and the concrete steps she’s guiding me to take. Highly recommend Nishta and HCPA for thoughtful, results-focused coaching and support.
Being part of the HCPA has added real value to our practice. The advice and resources they offer have helped us improve internal processes and maintain quality care. Their team is knowledgeable, approachable, and clearly experienced in the healthcare field.
Andrew at HCPA was incredibly helpful in guiding me through the process of registering an NDIS business. He made everything clear and easy to understand. His professionalism, patience, and in-depth knowledge made, what could have been a stressful process, a smooth and straightforward application from start to finish. His an absolute legend and deserves a raise.
I was greatly supported by my DVA Analyst Raymund Jovs Carcido. He prompt in replying to my emails and phone calls. With Raymund’s hard work and crossing all obstacles he assisted me in securing my DVA registration and set up. I would recommend anyone to go with HCP for DVA registration.
Patience with no forced selling
I had a really positive experience working with HCPA. They were knowledgeable, approachable, and genuinely helpful throughout the entire process. They took the time to explain everything clearly and made what could have been a complicated journey feel smooth and manageable. I always felt supported and well-guided. Highly recommend!
I am very new to a business, and have found Jack and Raymund extremely helpful. I'm sure I cannot progress without them.
Raymund was a great consultant. He not only helped us with DVA Service Provider registration and onboarding but also more importantly helped set up and provided guidance and expertise required to kickstart our business. Raymund was very professional and always forthcoming. Bedurya Community Care is very fortunate to have Raymund’s services. Thank you.
Very friendly and caring always available when needed to answer questions was always dealing with Edwin Castro thank you for all your support
Vincent has been a great support from my first initial contact, throughout my NDIS registration, out-of-cycle audit, mid-term audit, and for over a year of follow-up communication since our registration. From the start, he has been professional, approachable, and very knowledgeable. He consistently takes the time to explain things clearly, offers ongoing support, and provides encouragement that makes the process feel manageable. His positive attitude and willingness to help have made a real difference, and I would confidently recommend him to others navigating the NDIS process.
Overall experience was immeasurable with the support from Raymund Jov Carcido from the start. He used to regularly follow up until we are satisfied with all our questions. This is the first time we are starting this business. So Raymund gone through every single paperwork and other process clearly for us to understand the process. We are still learning so I am hoping to get things sorted out according to the requirements. I would definetly recommended HCPA and their service worth the time and support from them.
The service provided was very professional with high standards. Mr Edwin supported me through the process of getting all relevant documents ready for the audit. He scaffolded information and ensured that I understood the audit process. Whilst getting the procedure document delayed this didn't impact on the overall experience and that I was able to submit this in a timely manner. I will recommend HCPA to my friends who would like to register as NDIS providers.
Raymund Jovs Carcido was exceptional in helping me set up my DVA business. He guided me through the entire process with clarity, professionalism and patience making what could have been an overwhelming experience feel manageable and well-structured. His knowledge of the DVA requirements, business compliance and documentation was invaluable. Raymund was always approachable, responsive and genuinely invested in my success. I highly recommend him to anyone looking to establish or grow a DVA-related business—his support made a significant difference.
Monica was very thorough and knowledgeable. We feel supported in our NDIS journey
From helping us obtain our registration, to continued consulting support, HPCA has been wonderful; particularly Monica Trisal! Thank you for the information and support that has been so vital for our progression.
Thank You Dear Mark Magbanua Your outstanding work and the values your company upholds have been truly inspiring. I deeply admire the dedication and quality you bring to the industry. It’s professionals like you who set the standard, and I hope we continue to learn from and collaborate with you as we grow. Thank you once again — your impact genuinely makes a difference. Warm regards, Essam Soliman
Great service and staff are professionals. Raymond walked with me in every steps by following up with calls and emails. he is good
I am a newly NDIS-registered provider, and HCPA assisted me in preparing all required compliance documentation for registration. Their expert guidance, particularly from Nishta, was invaluable throughout the audit process. I only had one consultation with Nishta for my Stage 1 audit, yet the depth and clarity of information she provided equipped me well enough to successfully pass Stage 2 as well. As a result, I became fully NDIS-registered just over two months after the audit. I am now considering ongoing consultation with Nishta and HCPA, as their support has given me confidence to run my business with strong compliance, credibility, and clarity. I highly recommend their services to new and emerging healthcare providers.
Raymund Jovs Carcido was incredibly helpful throughout my DVA application process. He took the time to explain everything clearly, answered all my questions with patience, and made what could have been a stressful process feel straightforward and manageable. His knowledge, professionalism, and genuine support made a huge difference, and I felt confident knowing my application was in good hands. I’m very grateful for his assistance and highly recommend Raymund to anyone needing help with their DVA claim.
I was happy with my consultation with Ferdinand. He explained everything to me in terms I could understand & gave me different outcomes. He was not pushy & gave me time to think.
Great support and highly responsive.
We can’t thank Fayez from HCPA enough for the support he gave us. He went above and beyond to make sure we had the right information and fully understood our options. He was kind, knowledgeable, and always happy to help. Such a positive experience; highly, highly recommend Fayez!
Gemma consistently demonstrates a high level of efficiency and excellence, with prompt responses and strong ongoing support.
Friendly no pressure discussion
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Very Professinal service
Victor's professionalism and clarity in explaining the options and steps highly impressed me.
Luca was very informative; and able to put together my vision and align within his expertise. I was impressed
I have been working with Raymund past 5 months with registering our business for DVA community Nursing. Raymund guided us with every step, he showed wide knowledge and understanding of DVA and process involved. My journey from start till now has been very smooth without stress. Raymond made sure, i was updated with every process. I am very happy with the service received and Thank you Raymund for guiding us throughout the process. I cannot thank you enough for your professionalism and expertise you have shown😊
Hi HCPA Fayez was very understanding and very knowledgeable he explained himself very good well done. Keep up the good work.👌
Our experience with HCPA for the DVA application process was very positive. The service was professional, well-organised, and communicated clearly at every stage. We felt well supported throughout the journey, and the process was managed efficiently and respectfully by Vincent and team. I appreciate the high standard of service received and would confidently recommend it to others.
From start to finish, Gemma made the process so much easier. Her attention to detail is excellent, and she was always quick to respond to my endless questions with patience and professionalism. Gemma's strong understanding of the early childhood sector was evident throughout and ensured the licence approval process was handled smoothly and efficiently. Gemma made what could have been a stressful experience feel straightforward and manageable. I highly recommend Gemma for licence approval support.
With the two very helpful and friendly calls I have received since I enquired online for information, I am very happy with the thought of working in this field to provide technical and outdoor garden work for clients potentially moving forward.
Related OSHC resources
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