HCPA COMPLIANCE SUPPORT COMMITMENT
Compliance Commitment
Entering a regulated industry requires the right foundations. We stand behind the compliance documentation and setup materials we prepare for you.
Our consultants work with the greatest companies
We stand behind our work
HCPA Regulatory Compliance Remediation Commitment
Compliance doesn’t end at registration. HCPA continues to support active clients in maintaining regulatory compliance and addressing issues that may put their registration at risk.
Where a registration is lost solely due to HCPA’s documented advice or documentation, we’ll manage the remediation and reinstatement process at no professional service cost to you.
Our commitment covers HCPA’s professional services. Any government, regulator, application, audit or other third-party fees remain your responsibility.
We’ll use reasonable endeavours to support the reinstatement process, while recognising that final registration decisions remain with the relevant regulator.
How It Works
You engage HCPA for registration in any of our 14+ regulated industries.
We guide and support you through the entire compliance pathway, including:
Applications
Documentation
Audit preparation
Regulatory submissions
If your application is refused solely due to a deficiency in our documentation, we'll rework it — up to
three attempts — and a refund may apply. Terms and conditions apply.
You keep every deliverable we produce.
Contact us to see if your service qualifies for this commitment.
Terms & Conditions
The Compliance Support Commitment applies to all HCPA registration services.
HCPA prepares compliance documentation and setup materials designed to meet applicable regulatory requirements at the time of delivery.
If an issue is directly caused by HCPA’s documentation, HCPA will have up to three attempts to review, amend and rectify the issue. If the issue remains unresolved solely due to deficiencies in HCPA’s documentation, HCPA may refund the portion of fees directly attributable to the affected documentation.
For active HCPA clients, if registration is lost solely as a direct result of HCPA’s documented advice or documentation, HCPA will manage the remediation and reinstatement process at no professional service cost.
The commitment applies to compliance documentation and setup materials prepared by HCPA.
HCPA has up to three reasonable opportunities to review, amend and rectify issues directly
caused by its documentation.
A refund may apply only to fees directly attributable to affected documentation.
The client must implement and follow HCPA’s advice and documentation.
- The commitment does not cover client actions or omissions, third-party decisions or conduct, or changes to legislation or regulatory requirements.
- For active clients, HCPA will manage remediation and reinstatement where registration loss is solely caused by HCPA’s documented advice or documentation.
- Government, regulator, application, audit and other third-party fees remain the client’sresponsibility.
- Reinstatement is subject to the decision of the relevant regulator and is not guaranteed.
- HCPA does not guarantee registration, licensing, or audit approval outcomes; final decisions rest solely with the relevant regulator.
